The technicians there will evaluate your device. If the pixel problem persists after troubleshooting, you’ll likely be directed to take your Chromebook to a nearby service center. The support team will typically guide you through troubleshooting steps or have specific questions about the pixels. Let them know what part of the screen the pixels are and estimate how many there are. Be sure to specify that you’re dealing with a black spot, dead pixel, or stuck pixel on your Chromebook’s LCD screen. Clearly describe the issue – remember, details matter. Once you understand your warranty, your next port of call should be the manufacturer’s customer support. If your device’s situation falls within the parameters defined by your manufacturer, you’re in luck! If not, you’ll just have to live with those janky pixels. ![]() Many manufacturers consider a certain number of dead or stuck pixels normal or only consider them a problem if they are clustered together or in the middle of the screen. Read through your warranty document to understand the specifics related to pixel defects. Review your warranty policy if you’re dealing with a Dell, Asus, Lenovo, or HP laptop. Manufacturers often cover dead pixels under warranty.
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